Centralized Access Rep I, Centralized Scheduling, Daytime Shift, Hybrid, NJ

Job Summary:

The Central Access Representative position plays a key role in the health system, interacting with patients, providers, payers and counterparts involved in each patient's care.

Essential Functions:

• Perform scheduling, preregistration, insurance and benefits verification, patient payment collection and all other centralized scheduling duties in compliance with customer service standards
• The centralized scheduler routinely schedules outpatient testing for all patients where services occur as a scheduled appointment/reoccurring visit
• Answering phones efficiently, providing timely and courteous access to the organization.
• Meet productivity, quality requirements and service goals as outlined in the performance expectations

• Central schedulers are required to consistently demonstrate accuracy of data collection and entry, critical thinking skills, solution oriented interactions and the highest level of customer service
• Ensures accuracy in all required demographic, financial, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated as a core competency of this role.
• Supports departmental policies, practices, and initiatives in support of patient experience, throughput, safety standards and revenue cycle outcomes.
• Functions include scheduling of hospital and physician services for all RWJBH sites, pre-registration/registration, pre-admission/admission, insurance verification, referral coordination, pre-certification, screening for financial counseling, eligibility determination, and pre-service estimate communication and collection of any required copays, deductibles or co-insurances.
• Collaborates, communicates and coordinates to create a positive experience through the entire patient access and revenue cycle flow

Job Requirements:

• Call Center experience
• Customer service experience.
• High School Diploma or GED equivalent required within one (1) year of hire.
• 1+ years of relevant experience in patient access preferred.
• Successful completion of all training and orientation programs required

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at anytime with or without notice.