The position is responsible for ensuring the accurate documentation of patient care activity, responding timely to patient requests, maintaining a quality standard of care, anticipating daily workload, prioritizing activities and coordinating the workload of other employees at the Center.
Reports to
Manager, Director, CAO
Supervises
Not Applicable
Ages of Patients
Neonate/Infant (as appropriate for department)
Pediatric (as appropriate for department)
Adolescent (as appropriate for department)
Adult
Geriatric
Blood Borne Pathogens
High Potential
Qualifications
Education
Licensure/Certification
Required: CA LVN license, American Heart Association BLS
Experience
Preferred: Recent healthcare experience including physician office or urgent care setting
Essential Responsibilities
Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
Performs within the scope of practice for the professional license held
Assists physicians, so that appropriate data collection and preparation, examination and diagnostic testing occur without error and without delay.
Ensures accurate documentation of all patient care activity.
Orders and communicates supply needs to supervisor so that appropriately stocked work areas are maintained.
Answers telephone in a polite efficient manner; takes clear and accurate messages, transfers calls.
Provides timely and appropriate discharge instructions to patients.
Demonstrates cost effectiveness by using judgment when opening and using supplies
Maximizes free time between patients and other duties to assist with cleaning and organizing workstation, cleaning rooms, and filing.
Performs patient callbacks with information about test results or for quality customer service.
Coordinates breaks and lunch periods for team members so as not to compromise patient flow.
Demonstrates commitment to the EMC Behavioral Standards for all interactions.
Language, appearance and behavior reflect the EMC Behavioral Standards.
Follows the identified dress code and safety protocols to ensure patient and employee safety.
Maintains and practices professional boundaries with all patient interactions.
