Medical Assistant Coordinator

JOB SUMMARY

Under the supervision and direction of the Clinical Manager, the Medical Assistant Coordinator collaborates with Federal, State and local governments including Joint Commission and regional Health Departments. The Coordinator is also responsible for creating staff training programs and ensuring clinical staff competency. Ensures clinical departments operate according to safe performance standards while providing an example of exemplary patient and family centered care.

PRIMARY JOB RESPONSIBILITIES

1. Promote patient and staff safety by ensuring a safe environment and the safe and correct use of equipment and technology.
2. Support and reinforce implementation of standards of care and Joint Commission Standards.
3. Responsible for MMA monthly orientation and training of new Medical Assistants and employee transfers to different clinics.
4. Assists with yearly competency assessment and skill validation as trained by the Clinical Manager.
5. Develop training material per regulatory requirement.
6. Provide training and ongoing support for EMR implementation and updates.
7. Provide clinic-based training with face-to-face education of Medical Assistants for point-of-care application including updates and changes.
8. Create and manage schedule for MMA service excellence and quality and safety training.
9. Coordinate and execute enrollment and training of staff members on State of Michigan MCIR website.
10. Apply for and update State of Michigan CLIA applications.
11. Coordinate NetLearning (Symplr) modules and assign and validate as appropriate.
12. Assist with notification and follow up to ensure removal of recalled items in clinics.
13. Demonstrate knowledge of and support of MHC mission, vision and value statements, standard policies, procedures, operating instructions, confidentiality statement, corporate compliance plan and code of ethical behavior.

JOB SPECIFICATIONS EDUCATION

1. High school diploma or equivalent required.

Medical Assistant Coordinator MMA; August 2023

1. Certificate of completion of Medical Assistant program. Must have current credentialing

through AAMA (American Association of Medical Assistants) as a CMA, through AMT (American Medical Technologists) as an RMA, through NHA (National Health Career Association) as a CCMA, through AAH (American Allied Health) as an RMA, or through NCCT (National Center for Competency Testing as a NCMA.

1. Current Basic Life Support certification required

TRAINING & EXPERIENCE

1. Minimum of three (3) year medical office experience preferred with progressive clinical leadership responsibilities in a physician office setting.
2. Demonstrated ability to professionally relate to medical staff, administration and staff.
3. Understanding of day-to-day clinical operations in a physician practice including inventory control and efficient operations

ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLS

1. Able to travel independently throughout all Memorial Healthcare facilities.
2. Small motor skills required for operating modern computer, office, and telephone equipment as utilized by Memorial Healthcare (MHC).
3. Ability to exert manual effort in transporting materials, equipment and/or patients.
4. Ability to perform moderate amounts of walking, stretching and bending.

ESSENTIAL TECHNICAL ABILITIES

1. Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare.

ESSENTIAL MENTAL ABILITIES

1. Ability to adapt and maintain focus and professional composure in fast paced, quickly changing or stressful situations.
2. Ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, regulations, rules and laws.
3. Professional verbal and written communication skills.
4. Ability to perform multiple tasks simultaneously while maintaining accuracy.

ESSENTIAL SENSORY REQUIREMENTS

1. Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals.
2. Able to see and hear for work-related purposes.

INTERPERSONAL SKILLS

1. Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and

tactful manner, at all times, physically, verbally and in all written and electronic communication.

1. Required to remain calm when adversity is encountered.
2. Open, honest, and tactful communication skills.
3. Ability to work as a team member in all activities.
4. Positive, cooperative and motivated attitude.