OneKey Support Analyst

Job Purpose

The OneKey Support Analyst has the responsibility for supporting internal clients on Onekey subjects.

He/she ensures that the support process meets high quality standards aligned with users requirements and expected procedures.

He/she interacts with the requester by phone, email and ticket to discuss current issues.

He/she cooperates with IQVIA internal teams like Exploitation, Implementation, Development and Governance teams.

Qualifications:

• Providing support for internal users.
• Interact with client by call/email/ticket to discuss support cases.
• Report all support activities in relevant tracking system.
• Use Oracle SQL to collect/analyze data stored in our internal DB.
• Work on IQVIA internal tools to analyze data delivery process
• Keep himself updated on OneKey products and services.
• Develop, share and capitalize his/her knowledge.
• Train users or co-workers on different support cases.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com