Patient Service Navigator
- POSITION PURPOSE
- The Patient Service Navigator works in conjunction with the providers and clinic staff to take care of the clinic and patients' referral and administrative needs.
- MINIMUM EDUCATION REQUIRED
- High School or Equivalent (GED)
- MINIMUM EXPERIENCE REQUIRED
- 1 year
- LICENSES / CERTIFICATIONS REQUIRED
- N/A
- KNOWLEDGE, SKILLS & ABILITIES REQUIRED
- Possesses a pleasant and professional attitude and appearance.
- Demonstrate exceptional customer service behavior.
- Display excellent face-to-face, telephone, and written communication skills.
- Have comprehensive keyboard skills and computer knowledge.
- Demonstrate proficiency in multi-tasking, time management, organization, attention to detail, quality, independent problem solving, and critical thinking.
- Flexible with work schedule, reliable, and a team player.
- PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
- Manage/schedules referral appointments for patients at the time of visit for specialists, therapy and diagnostic testing.
- Provides f/u to patients for referral appointments.
- Answer multiple phone lines.
- Process phone calls, mail, emails and fax requests from patients, providers, other departments/clinics, external organizations.
- Conduct appropriate follow-up with patients via phone or mail.
- Communicate applicable messages to clinic staff.
- Register and schedule patients for appointments maximizing the provider's schedule.
- Verify insurance coverage and obtain appropriate insurance referrals and authorizations.
- Check in/out patients.
- Entering and updating patient data into system programs accurately.
- Collecting, processing, and recording payments.
- Providing accurate and complete information to the billing office.