Patient Service Representative

Position Summary

• Provides a high level of customer service to patients. Responsible for all non clinical aspects of patient care.

Primary Position Responsibilities

1. Rev Cycle, Insurance Eligibility and Payments
2. Registration and Checkout
3. Scheduling
4. Electronic Health Record
5. General Office Duties

Work Contact Group (Internal/External)

• HMC Employees, Providers, Patients & Families, Visitors, Vendors/Representatives

Reporting Relationships

• Reports to (position):
  • Office/Practice Manager, Front Office Coordinator and/or Supervisor, Practice Director, Operations Manager
• Supervises (position(s):
  • None

Qualifications

• Minimum Education:
  • Required:
    • High School Diploma or Equivalent
  • Preferred:
    • None
• Minimum Years of Experience (Amount, Type and Variation):
  • Required:
    • None
  • Preferred:
    • 1-3 years experience in a Medical Office
• License, Registry or Certification:
  • Required:
    • None
  • Preferred:
    • None
• Knowledge, Skills and/or Abilities:
  • Required:
    • Excellent communication skills, detail oriented, multi-tasking skills, telephone etiquette
  • Preferred:
    • Knowledge of general office equipment